In previous postings I’ve discussed the unique Danish phenomenon “ESDH”, electronic “case” and document management. I.e journalization included in one RM/DM solution. In a resent study, mentioned in the Danish edition of Computer World CIO Ole Bech has interviewed 85 municipalities. Two main conclusions can be derived from this study. 1) 50% of 85 municipalities experience improved effectiveness, and 2) 1 in 85 – less than 1.2 % - have measured whether or not the introduction of electronic DM/RM have led to quantitative improvements in efficiency. According to Mr. Bech the second conclusion is the most survivor.
Now, I haven’t read the study, but from what I can understand the main interest seems to be the introduction of electronic DM/RM has led to quantitative improvements. In the public sector it’s wrong to focus solely on that parameter. In my experience, cost reduction through CM initiatives is still an unfulfilled promise. However, DM/RM solutions – or ESDH, as we call it in Danish public sector – is a premise a will be the foundation in an architecture that must be in place to meet the qualitative goals, set by politicians regarding transparency in public administration, public access etc. Also to meet growing demands from lawmakers regarding governance. I wonder if Mr. Bech expect these parameters included in a business case? Obviously, if you only look at TCO and, perhaps, a best bet on back office consequences, DM/RM in public sector will probably never pay off. And certainly not in a four-five year span.